Job Description

Vacancy Name

Customer Service Advisor

Vacancy No

VN5179

Location City

Cardiff

Location Postal Code

CF23 8RS

Contract Type

Permanent

Hours per week

37.50

Working Days & Times

Monday-Friday 8:30-4:30. One day a week at home (Monday-Thursday) 10-6 on a rota basis.

Salary Minimum Pounds

0

Salary Maximum Pounds

24570

Description

Learning Curve Group are a national training and education specialist. We work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to 'transform lives through learning'.

Role Information

Includes Job Duties here

We are looking for an individual who wants to work in an exciting, and energetic environment and have a real passion for delivering excellent customer service, advice, and guidance.


You will act as the first point of contact for all learners and parents, using a range of platforms including incoming and outgoing calls, email and webchat. This is a varied and interesting role, that includes:




o Responding to and contacting potential learners who have expressed an interest in joining LCG.




o Explaining the benefits of joining LCG, setting expectations for learners with clear information, advice and guidance.




o Maximising all opportunities to on-board new learners.




o Answering general queries on how the LCG works and the content of the courses on offer.




o Completing digital paperwork and arranging enrolment appointments for LCG academies.




o Follow up on missed-appointments and rescheduling.




o Recording accurate information in our CRM system and keeping a log of conversations had and actions that are required.




o Support learners and parents/Guardians with applications for financial support at LCG.




o Support LCG retention by contacting learners/next of kin who are absent and/or at risk to ensure that they have the support needed to return and successfully achieve their learning aims.




o Monitoring attendance and follow up with academies any discrepancies on registers.




o Support MIS and Academies in ensuring all queries are responded to in an accurate and timely manner.




o Liaise with parents with learner matters as and when required.




o General admin duties that help to support learners and ensure we have full recording of information in our system.




Will I manage people? No


Is driving essential? Yes (As public transport is limited in our location)


Can this role be performed remotely? Hybrid


How often will I be required to travel? N/A

GENERIC DUTIES

Conduct your role in line with the company values and expected behaviours Promote equal opportunities and recognition of diversity throughout the company Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times Ensure confidentiality and professionalism at all times. Provide learners, customers and colleagues with support, advice guidance as part of your everyday role



If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on 01388 777129 or Workforus@Learningcurvegroup.co.uk

Working Flexibly

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essentia Criteria

As a Customer Service Advisor you will be the first point of contact for prospective learners, parents and gatekeepers. You will provide support to all Academies as and when needed and have the ability to work alone and unsupervised.




You will need these important qualities:


Excellent Communication at all levels, and ability to communicate in person and remotely.

Excellent IT Skills.

Ability to work unsupervised and work well as part of a team.

Excellent organisational skills.

Good time management.

1 - 2 years of experience within a customer service role ideally within a call centre and/or sales/retail environment (full training will be given on knowledge of courses available).

Why work for Learning Curve group?

There are many reasons that make Learning Curve Group a fantastic place to work!



Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here:



In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:
26 days annual leave + Bank Holidays Buy & Sell an additional 5 days each year Length of service annual leave increments starting at 2 years Healthcare Scheme Home & Tech schemes Enhanced Family Leave Paid Volunteer day each year Early Finish Fridays on the last Friday of every month Student / Teacher Discount Uniform

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
Electric Car charging points Free fruit, Coffee and Tea Onsite Shower Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES

You're unique - and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



Don't just take our word for it though! Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold

12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.
Domestic Abuse Covenant Care Leaver Covenant Working Chance Ban the box

Recruitment Checks

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. For this role, we will also carry out adverse media checks and also need to carry out a DBS check and will ask information related to previous convictions if you are shortlisted for interview.




Please be assured that a previous conviction does not automatically rule you out of a role, unless you are barred from working with children or adults. We will follow our risk assessment process to understand age of, context and relevance to the conviction(s).




Please be assured that a previous conviction does not automatically rule you out of a role, unless you are barred from working with children or adults. We will follow our risk assessment process to understand age of, context and relevance to the conviction(s).

Education Level

Vocational

Level of Vocational Experience

1 year

Applications Close Date

08 Aug 2025