As a Customer Agent, you will be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.
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We are looking for individuals who are enthusiastic, energetic and self-motivated, that can adapt well to any given situation whilst maintaining the delivery of high-quality customer care.
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This varied role means that two days are never the same and we are looking for polite and helpful people to join our team. We adopt a flexible approach to working which involves an element of home working but also a requirement to attend office locations, as requested, to carry out the role and other duties. Previous experience is not essential as we can provide the necessary training.
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The contact centre is operational Monday - Friday 08.30 - 18.00, 37 hours contract per week.Customer Service Agent Customer Service Agent Customer Service Agent Customer Service Agent
Job Types: Full-time, Temp to perm
Pay: 12.77-1,299.00 per hour
Experience:
Administrative: 3 years (required)
customer service: 3 years (required)
RQ1628368: 1 year (preferred)
Work Location: In person               
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