Job Description

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Customer Service Advisor

Castle Quay
20/07/2025


Customer Service Advisor


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

Grade D: 28,361.00 - 30,944.50 per annum, pro rata

Contractual hours

37

Basis

Full time

Date posted

07/07/2025

Job reference

CDC000243R




Customer Services

Customer Service Advisor

Grade D: 28,361.00 - 30,944.50 per annum, pro rata

Up to 37 hours per week, permanent, temporary, secondment

The Job:

The Customer Service Centre is at the front end of our services providing the first point of contact for the majority of our customer queries. We firmly believe this provides a better, more responsive service to the public.

You should be customer focused and want to help with the continual development of this busy Centre. During initial training, customer contact will be mainly on the phone. As your knowledge increases you will also cover face to face services. Duties will also include e-mail and written correspondence.

You will be the first point of customer contact, processing and resolving enquiries covering a wide range of council services. The customer service advisors are required to seek and interpret complex information, provide advice and be willing to research when necessary to resolve challenging problems.

This role will require a Basic DBS Check.

The Person

:

You will be well organised, and have a positive, 'can do' attitude. Previous customer service experience is essential along with good communication skills and a good sense of humour. To succeed in this challenging role, you must be flexible and able to demonstrate the skills necessary to work under pressure within a team environment.

You will be required to work at our Castle Quay Office, Banbury.

The Benefits:

The Council is an equal opportunities employer and has flexible working practices.
A generous annual leave entitlement Opportunity to join the Local Government Pension Scheme Cycle to work scheme * Incremental pay award (awarded annually in April after one years' service)