Job Description

On behalf of NatWest, AMS are seeking a Customer Service Advisor working within our Internal Support Team in

NatWest's Castle Donnington Office, Futures House, DE74 2HN

As part of this role, you will be undertaking

customer service duties

and

supporting first line queries for colleagues

working within NatWest relating to property queries or organisation of executive meetings.

What the role involves

As a key member of our support team, you'll play an essential part in ensuring seamless communication and smooth operations across various internal services. Your responsibilities will include:

Providing first-line support for colleagues' property-related queries, including accurately identifying issues, logging them in our system, and assigning them to the correct supplier with the appropriate Service Level Agreement (SLA)

Coordinating Executive meeting room bookings across branches and office sites--PC proficiency is essential for navigating scheduling tools and systems

Engaging in real-time internal communication via our Chat Contact Channel, handling up to two live chat conversations simultaneously

Supporting occasional inbound phone inquiries; while calls may occur, the role primarily focuses on digital communication

Working rotational shifts as scheduled by our central operations team, with advanced visibility via an app

Availability to work on select bank holidays, based on operational needs

What we can offer

Start date - Monday 29th September 2025 End date - 31st March 2026 Working hours: Monday - Friday between hours of 7am - 6pm Training schedule: Monday - Friday 8am - 4pm for approximately 2 weeks Hybrid working schedule Hourly rate: 14.29 per hour Full time position: 35 hours per week You will work remotely first from home with expectations to be in the office twice a month. These days will be scheduled by central team and require attendance. Overtime is available dependent on business need Office location: Futures House, East Midlands Airport, Argosy Way, Castle Donington, Leicestershire, DE74 2HN

What we are looking for:

Excellent written and verbal communication skills

Demonstrated experience in customer service or contact centre environments

PC literate and excellent computer literacy skills

Strong administrative and organizational skills

Excellent attention to detail and accuracy in logging information

Ability to manage own workload and work to meet targets and deadlines

Ability to work in a fast paced environment and manage multiple tasks

Fast and accurate typing skills or previous experience in contact channel operations

Job Types: Full-time, Temporary
Contract length: 6 months

Pay: 14.29 per hour

Expected hours: 35 per week

Benefits:

Casual dress Work from home
Schedule:

Monday to Friday Overtime
Work Location: Hybrid remote in Leicestershire, DE74 2HN

Reference ID: Castle Donnigton
Expected start date: 29/09/2025