Job Description

Salary:

32,000 per annum, plus bonus

Location:

FMG Repair Services, Chatham Walderslade


This is an exciting opportunity for a

Custome r

Service Advisor

to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in

Chatham Walderslade

As part of a team of specialist

Customer Service Advisors

you are the face of our

Bodyshops

. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.


As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

About You

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. A

s a given you must have experience of working in fast paced customer facing role, within the automotive industry

, be that

dealership, accident repair, service or sales

. A full

UK Driving Licence is also an essential

requirement for the role.

Why choose FMG RS?

Of course, we offer a

fantastic basic salary

, but there's much more to being a

Customer Service Advisor

at FMG RS than just that. Some of our most popular benefits include (but aren't limited to) ...

fantastic

bonus

schemes free

life assurance

well-being

services (incl. Health Cash Plan, Dental Plan & Travel Insurance) discounted, flexible

Gym memberships

exclusive employee

vehicle-leasing

schemes
o

pension

&

save-as-you-earn

share schemeo Our

Benefits App

offering unlimited access to a huge range of

retailer discounts

and

cashback deals

(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

We're going places ...

We're a key part of

one of the UK's largest Automotive plcs

, Redde Northgate - few other businesses can offer you the

volume, variety and long-term security

as us;

You're rewarded

for your part in our success - lots of customers means

lots of work

to share, which in turn means

lots of opportunity

to boost your earnings through our

fantastic bonus schemes

; We

invest in you

- We believe everyone should have the

opportunity to better themselves

and look to progress, not just within FMG RS but the wider Redde Northgate Group; We're growing - it's an exciting time for the industry and we're committed to being at the

cutting edge

, investing in everything from our

EV capabilities

, our

workshops

to our

Training Centres

; We've recently launched

Wagestream

for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

Join the FMG RS family

With the

best people

in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

Apply Today!