Job Description

Customer Service Advisor - Cheltenham

Be the Face of Our New Cheltenham Store

At

Now Self Storage

, our people are at the heart of what we do. We're a growing, customer-focused business offering secure and flexible self-storage solutions across the UK.

We're excited to be opening a

brand-new facility in Cheltenham

, and we're looking for a confident, motivated, and self-sufficient

Customer Service Advisor

.

This is a standalone role where you'll serve as the first point of contact for all customers, responsible for delivering exceptional service, driving sales, and ensuring smooth day-to-day operations. Working independently within the self-storage facility, you'll play a key role in managing the site while also supporting our central team by handling sales and customer enquiries across our wider network of 16 unmanned locations.

What You'll Be Doing

Acting as the welcoming face of the Cheltenham store, handling all customer enquiries in person, over the phone, and via email Guiding customers through the full sales process -- from enquiry to reservation to move-in Converting leads into bookings, promoting storage units, contents protection, packaging, and other services Managing bookings, payments, customer records, and day-to-day admin using our CRM system (Hubspot) Maintaining a high standard across the site -- ensuring it is always secure, clean, and well-presented Monitoring unit availability, reporting maintenance needs, and ensuring smooth operations Supporting Head Office with inbound sales and customer enquiries for our network of 16 unmanned sites Ensuring compliance with health & safety policies and site security procedures

What We're Looking For

2-3 years' experience in a customer-facing environment such as retail, hospitality, property, or sales Someone confident working independently and taking responsibility for a site A personable, commercially-minded individual who enjoys building rapport and closing sales Strong organisational skills with great attention to detail and accurate admin handling A proactive, can-do attitude and a willingness to learn and grow with the role Excellent communication skills and a commitment to delivering outstanding service

Full UK driving licence required

What You'll Get in Return

Competitive salary

of up to 30,000 per annum

28 days holiday

including bank holidays

Private medical insurance

Company pension scheme

Free on-site parking

Full training and

ongoing development opportunities

Working Hours - Tuesday to Saturday Full Time, 40 Hours a week

About Us

Now Self Storage operates 16 locations across the UK and serves over 3,000 domestic and commercial customers. We provide secure, modern self-storage facilities with a focus on convenience and service. As a growing company, we're looking for people who want to grow with us -- starting with you, right here in Cheltenham.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Application question(s):

How many years of relevant customer service experience do you have?
Work Location: In person