Job Description

Company Overview

ProDoor UK Ltd is a leading provider in the building and perimeter service industry, dedicated to delivering exceptional service that surpasses larger competitors. With a commitment to quality products and personalized customer care, we serve high-profile clients across the UK.

Summary

We are seeking a Customer Service Advisor based in our Chertsey office to join our dynamic team. This role is vital in ensuring our clients receive top-notch service and support, aligning with our mission to provide professional and personalized solutions.

The Customer Service Advisor is the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience with the company's services. This role requires excellent communication skills, a problem-solving mindset, and a strong focus on customer satisfaction in a fast-paced office.

Working hours will be Monday- Friday 9am - 5pm with 1/2 hour for lunch.

Salary - up to 32,000

Holidays - 22 days per annum, increasing with service + Birthday + Bank Holidays

Experience & Expertise

Strong customer service skills and ability to build and maintain excellent customer relationships

Experienced in handling customer complaints

Previous experience within a customer service role

Administration experience in an office environment

Highly organized

IT literate

Friendly, confident and warm telephone manner

Capable of planning time, prioritizing, and managing own workload in a busy environment

Able to professionally handle customers' expectations in a timely manner and confidently handle difficult situations

Personal Profile

Excellent verbal and written communication skills

Confident and outgoing personality

Positive attitude, patience, and empathy when dealing with customers

Ability to work autonomously and as part of a team

Strong work ethic

Excellent time management and organization skills

Embraces change with agility and adaptation

Excellent attention to detail

Strong problem-solving skills

Able to work well under pressure and cope with difficult situations

A proactive approach to improving processes and customer satisfaction.

Role & Responsibilities

Answer incoming calls and emails promptly, confidently dealing with all enquiries

Direct telephone calls & emails to the appropriate team member

Confidently and swiftly deal with customer escalations and handle customer complaints in a timely manner in accordance with the company's complaint procedure

Identify and escalate priority issues to a manager

Chase customers for purchase orders including uplifts and aborted visit purchase orders

Follow up on quotes and general correspondence

Update company CRM system ensuring customer records are accurate and up to date

Send customers copies of work sheets

Provide customers with regular job updates

Work collaboratively with other departments to resolve customer issues

Liaise with Engineers - providing information & answering any queries

Update and maintain customer asset lists

Update and maintain customer online portals

Follow up with customers to ensure their issues are resolved and they are satisfied

Assist colleagues additionally within reason, as required

Participate in training and development to stay updated on health and safety, company services and procedures

If you are passionate about delivering exceptional customer service and want to be part of a growing company that values your contributions, we invite you to apply today!

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme
Work Location: In person