Job Description

The role

------------

Customer Service Advisor

Salary: 23,000 - 26,500 (DOE)

Position: Full time

Contract: Permanent

Location: Chester (On-Site)

Hours: Monday - Friday, 9am - 5pm

Introduction to NFU Mutual:

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency:

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Chester & Maelor Agency.

About the role:

As a Customer Service Advisor within our team, you'll be working at the very heart of an expanding local business. Once trained, you will specialise in speaking to high-net-worth home insurance customers, along with dealing with motor insurance and financial services enquiries. You would be expected to provide exceptional customer service when handling new and existing enquiries. As well as proactively maximising sales by both cross-selling products to existing clients and generating new business leads. You'll be required to apply your excellent telephone manner to make the most of every prospect and promote the organisation at every opportunity.

About you:

A confident professional individual, with a strong willingness to learn. Comfortable & experienced in achieving sales targets. Organised and hard working. Excellent attention to detail and communication skills both on the phone and face to face with customers. Enjoy working in a team as well as on your own. Reliable, trustworthy, and dependable. Ability to multi-task. Be able to show empathy to customers when needed. Must hold a full UK driving licence and have their own car as part of the role may involved visiting clients. Must be able to commute to the office in Chester (CH3) daily.

Our commitment to you:

We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary will be dependent on skills and experience.

Benefits

Newly refitted office (2025) with free parking Competitive annual leave package plus paid bank holidays Competitive salary and generous incentive scheme Nest Pension scheme contributions Employee healthcare benefits scheme

Please apply in writing with CV and a covering letter to steven_roberts@nfumutual.co.uk

--------------------------------------------------------------------------------------------


If your application for employment is unsuccessful, your data will be stored on file for a period of 6 months for consideration for future employment opportunities. At the end of that period your data is deleted or destroyed.

Closing date for all applications: 30th November 2025.

Please note you will be employed by an agent of NFU Mutual and not by NFU Mutual directly.