Job Description

Are you a clear communicator with a drive for delivering excellent service? Do you enjoy solving problems, supporting customers and keeping things running smoothly behind the scenes? If so, we'd love to hear from you.

At Zest, part of the award-winning P&A Group, we're dedicated to being the best choice for outdoor living. We're looking for a proactive and detail-orientated Customer Experience Advisor to be the first point of contact for our customers - ensuring every interaction is positive, professional and efficient.

What you'll be doing

In this role, you'll play a key part in supporting both our B2B and B2C sales channels, helping us maintain our reputation for being easy to do business with. Your day-to-day responsibilities will include:

Processing sales orders accurately and efficiently across multiple channels Responding to customer queries and handling complaints with professionalism and care Using Salesforce CRM, SAP Business One and EDI software to keep everything on track Collaborating closely with the sales team and account managers to support stockist accounts Monitoring stock availability, delivery schedules and escalating issues where needed Recording and responding to incoming calls and emails quickly and effectively Keeping up to date with our product range, offers and promotions to better support customers Supporting colleagues with administrative duties and flexibly assisting during peak times
This is a varied role where you'll be right at the heart of operations in our Customer Experience team, making sure queries are resolved quickly and our service remains first-class.

Who we're looking for

We're looking for someone who is organised, approachable and enthusiastic about providing outstanding service. Ideally, you'll bring:

Minimum 1 year's experience in a customer service, sales or call-centre environment Good IT skills - particularly Outlook and Excel - with the ability to pick up new systems quickly Strong communication skills, both written and verbal Excellent attention to detail and a high level of accuracy The ability to prioritise, stay calm under pressure and work as part of a team A positive, solution-focused approach to challenges
It would be an advantage if you also have:

Experience with Salesforce, SAP Business One or similar systems Knowledge of online portals or EDI platforms Previous experience in the garden, leisure or retail sector

What can we offer to you?

You'll be part of a supportive, award-winning business where our values - Quality, Progressive, Service, Working Together and Wellbeing - guide everything we do. We believe our people are our greatest strength, and we'll give you the tools and training to thrive. You'll also benefit from:

Competitive salary - 24,912 per annum Permanent contract, working full-time hours (Monday to Friday) Ample free car parking on site Employee healthcare cash plan (Medicash) Access to a range of high street discounts including cinema, retail, gym membership etc. 28 days holidays (inclusive of bank holidays) rising with length of service Life assurance Discretionary profit share and bonus scheme Staff discount on our products and services Long service awards
If you're passionate about service, enjoy working in a fast-paced environment, and want to be part of a business that truly values its people, we'd love to hear from you.

Job Types: Full-time, Temporary, Temp to perm

Pay: 24,912.00 per year

Benefits:

Company events Employee discount On-site parking
Application question(s):

Describe your customer service experience Tell us a bit about your current job situation and why you're applying to this job
Work Location: In person