Job Description

Motability Customer Service Advisor

Chester

26,700

Do you have a passion for exceptional customer service and a desire to make a real difference?

At Proximo, the UK's leading provider of specialist and adapted replacement vehicles, we are dedicated to keeping people on the move. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintain their independence and mobility.



We're looking for Motability Customer Service Advisors who want to make a real difference every day. If you're currently working in a contact centre or customer-facing role and want a position where your work has a direct, positive impact on people's lives, this could be the role for you.

What you'll be doing

Provide full 360-degree support to customers referred to us by the Motability scheme. Take customer requirements over the phone or via email, listening carefully to their needs. Source the right vehicle to get each customer back on the road quickly and safely. Adapt to different customer needs every day, making a real difference in their experience.




Every day is varied, and every customer is different -- giving you the satisfaction of knowing your work directly improves someone's life.

What we offer

As an Investors in People Silver employer, we invest in our people with the tools, support, and guidance to help them succeed.

Benefits include:

25 days' holiday plus bank holidays and your birthday off, increasing to 29 days. Hybrid working after three months' probation. Medicash healthcare plan covering optical, dental, physiotherapy, and more. Events throughout the year, including an end-of-year party. Funding for qualifications and apprenticeship schemes. Enhanced maternity and paternity leave. Pension contributions of 5% from you and 5% from us. 1,000 employee referral bonus. Monthly wellbeing hour. Tech scheme and retail cashback scheme. Service reward scheme. Cycle to Work scheme.

Casual dress code.

Ready to make a difference?

If you're passionate about helping people and providing excellent customer service, we'd love to hear from you. Apply today with your latest CV and a member of our recruitment team will be in touch.

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.


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