Job Description

Claims Team - Customer Support Officer

Are looking for an exciting new career with a generous and innovative organisation where customer service is key?

The starting salary is 27,000 rising to 28,000 after probation. The role is full time (37 hours per week) and is based in our office on Blackbrook Business Park in Taunton, TA1 2PE.

About WPA

WPA are a long-established, award-winning health insurance company based in Taunton, Somerset. Our success is a result of our fantastic team and to encourage the best, we offer a comprehensive benefits package along with ongoing training and support.

Our workforce really is the key to our success and to creating our positive culture where milestones are recognised and celebrated. As a result of our continued success and growth, we are looking to expand our Claims Team.

Benefits

We offer an attractive starting salary with plenty of room for progression. You will also be eligible for our non-contractual bonus, paid in December. Your health and wellbeing is very important to us and you will have access to private medical insurance cover through the Staff Healthcare Trust, a WPA cash plan and private Remote GP services. There are also many other benefits including a competitive pension contribution and length of service awards which make us stand out as an employer of choice - some of which are listed below:

Additional leave Company events Company pension Private Medical Insurance and a WPA Cash Plan Remote GP Access Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Free on-site parking Discounted gym membership Store discounts
We also have a great social life here too, whether it be part of a sports team, pizza on the patio after work or attending one of our amazing WPA Parties.

About the role

The aim of the Claims Team is to provide enhanced customer service throughout the customer's claiming journey, working closely with the Clinical Team and the Customer Helpdesk.The team deal with Claim work, such as;

Claim queries from customers

Medical reports

Medical records

They also review detailed information in relation to underwriting information and provide one-to-one Case-Management.

Our office opening hours are Monday - Friday 08:00 - 19:00 and Saturdays 09:00 - 12:00 and you could work a variety of shifts within these times. (Evenings and Saturdays are fairly split amongst the team).

Ability to Commute: Taunton, TA1 2PE (required), Work Location: Office based, with some hybrid working opportunities on a non-contractual basis.

About you

This role is a great opportunity for someone who is passionate about delivering the highest levels of customer service. You will need to have previous experience of this, have personal resilience due to the fast paced and sometimes complex nature of the queries you will deal with, including discussing personal or sensitive health issues. You will also have confidence, fantastic communication skills and are comfortable working independently but will also flourish as part of a team.

Application support

If you could benefit from having any additional support with your application for whatever reason, please do not hesitate to contact a member of the Personnel Services Team in confidence so that we can discuss it further. We are happy to help in any way we can.

We are all different, be yourself and thrive

WPA is a not for profit environmentally friendly organisation whose ethos is treating others as we would like to be treated including our fabulous team, customers, and local community. We hire great people; we believe in everyone and recognise that individual differences is what makes our team stronger

Closing date:

This remains flexible subject to us finding the right candidates, we therefore recommend that you apply at your earliest convenience.

Due to business growth and success, successful applicants must be available to start on 1 September 2025.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount
Ability to commute/relocate:

Taunton: reliably commute or plan to relocate before starting work (required)
Work Location: In person