Job Description

We have a number of temporary vacancies available in our Customer Services Team for the period of time of July-Early September.


The main focus of the role is to work closely with our B2C (Business to Customer) and B2B (Business to Business) teams to answer incoming queries via phone, email and live chat.

Areas of Responsibility:

Providing excellent customer service to our customers Assisting customers with registration or account creation on the website Answering incoming calls and emails from customers Processing orders, return queries and updating systems Handling enquiries via phone and email, advising customers on products, resolving queries Dealing with any customer issues and complaints and resolving to a satisfactory level in a timely manner Working with Warehouse to gain delivery information for customers Working to department SLAs and KPIs Investigating and resolving customer complaints then closing support tickets Escalating enquiries to the appropriate team, when necessary Checking product or service availability

Core Functional Skills & Requirements:

Excellent interpersonal and active listening skills Clear communication skills and a strong command of the English language Strong attention to detail Ability to work well in a team Multitasking skills and good organisational abilities Ability to work calmly under high-stress situations Previous experience of working in fast paced Customer Services environment is desirable.

Benefits:

34.25 hours per week; with an early finish on Fridays Free car parking

About Us:

Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of school wear and sports wear for school children.


As a trusted supplier, we provide quality garments to schools across the UK and around the world and were proud of the long-lasting relationships we build with customers. The role will be based at our Head Office, in Clitheroe, and we seek applications from passionate and talented individuals to join our fast-paced Customer Services Team.


Please note we reserve the right to close this vacancy once we have receive a sufficient number of applications.