Job Description

NO RECRUITMENT AGENCY CONTACT PLEASE

Please note you will be office based for the first 6 month until probation has been passed.

Lifetime Legal is seeking a bright individual to work with our compliance team within Smart Compliance. Speaking to clients daily you will be responsible for ensuring that their experience with Smart Compliance is as smooth as possible.

Compliance knowledge is not essential and full training will be provided.

Career Development

This is an excellent opportunity to join an expanding team where you are offered both professional training and career progression. In the last 2 years, Smart Compliance has promoted 100% of its senior advisors, associates, executive advisors, managers and team leaders from within.

We have a detailed career progression plan for each role within the company which is reviewed on a quarterly basis so that all members of staff have the opportunity to progress further in the business.

We believe training is a critical part of our career development strategy and we are ready to help develop your skills and experience within the legal environment.

About You

You will need to be articulate with an understanding of what it takes to deliver great service. Speaking to clients engaged in the home moving process you will be representing Lifetime Legal and be required to confidently speak to our clients on the phone.

You will need to be confident on the phone and be able to express yourself in a professional manner.

Skills you should have - Previous Office-Based/ Customer Service experience is essential.

Great verbal and written communication skills Communicate clearly and effectively on and off the telephone Be able to actively listen to clients, answer their questions and record information collected Good knowledge of Microsoft Office and comfortable learning new systems Attention to detail & organised A positive and hardworking attitude Able to work well unsupervised Flexible and adaptive personality Be able to work collaboratively as part of a team as well as autonomously Not afraid to ask questions Previous experience of a phone based role

Duties and responsibilities

To handle inbound telephone calls from clients politely and efficiently in accordance with the training provided To make outbound calls to clients referred by Estate Agents To collect payment from the client to activate memberships Handling customer queries To deliver excellent customer service consistently Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry Follow guidelines and comply with industry standards To input clients data into our systems (training will be provided)

Starting Salary:

25,500 with the potential to earn an additional performance-based bonus of 4,000 annually.

Job Type:

Full Time, Permanent

Hybrid remote working possibility after successful training.

Work hours will be Monday - Friday 9am to 6pm.

Please note that all successful applicants will complete a DBS check when onboarding with us.

Benefits

Detailed Career Progression Plan which is reviewed on a quarterly basis Plenty of Internal Growth & Progression opportunities Opportunity to train for professional compliance qualifications Company events, competitions and incentives Modern refurbished office, free onsite parking and public transport links 20 days annual leave (plus 8 BH) increasing to 25 days with service Paid birthday leave Nest Pension Private medical insurance, store discount and wellness programme Referral programme Hybrid working offered after probation and if performance is at required level

Ability to commute/relocate:

Wokingham, RG41: must be able to commute to the office (required) Role will be office based until a successful probation pass (minimum 6 months)

Experience (at least one of the following):

Phone based customer service: 1 year (preferred)
Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Benefits:

Additional leave Company events Company pension Flexitime Free parking On-site parking Private medical insurance Referral programme Store discount Work from home
Work Location: Hybrid remote in Wokingham RG41 2QE