Job Description

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? At Invicta TCG Ltd, one of the UK's leading suppliers of Japanese Pokemon TCG stock, we're looking for a Customer Service Officer to join our team and support our wholesale partners and retail customers.

What you'll do:

Be the first point of contact for wholesale and retail inquiries (phone, email, CRM).

Provide support on orders, stock availability, delivery updates, and returns.

Accurately log and manage customer interactions in our CRM system.

Work with internal teams (Sales, Logistics, Accounts) to ensure smooth resolutions.

Escalate complex issues while maintaining ownership until completion.

Suggest improvements to enhance customer experience.

What we're looking for:

Previous experience in customer service or wholesale account support.

Excellent communication skills, both written and verbal.

Strong organisation and problem-solving skills.

A professional, patient, and proactive approach.

Knowledge of trading card games (Pokemon TCG experience is a bonus!).

Comfortable using CRM systems and Microsoft Office.

Knowledge of Xero Accounting software is desirable.

Why join us?

Be part of a growing, passionate team in the trading card industry.

Opportunity to work with a wide range of wholesale and retail customers.

A supportive and collaborative working environment.

Competitive salary and opportunities for personal development.

How to Apply

Send your CV and a short cover letter explaining why you'd be a great fit to adam.brown@invictatcg.co.uk

Job Types: Full-time, Permanent

Pay: 21,000.00-25,000.00 per year

Benefits:

Casual dress Employee discount Store discount
Work Location: In person