Job Description

Job Advert

Location: Leeds

Working Hours: 40 hours

Fixed Term Contract: 6 months

Iconic British brand ghd leads the global market in high-end professional hair styling tools, acclaimed as the UK's top recommended styling brand. Embraced by stylists, consumers, and media alike, ghd merges science, innovation, and luxury to craft cutting-edge hair tools. Renowned for pioneering innovation and superior performance, ghd is dedicated to empowering lives with the power of a good hair day!

What is a ghd Customer Service Advisor?

As a Customer Service Advisor, you will be the champion of delivering a best-in-class customer experience. Serving as the first point of contact for ghd customers, you will be responsible for providing exceptional service and ensuring a seamless end-to-end journey for each customer.

About you

Are you passionate about luxury retail and committed to delivering best-in-class customer experiences? Do you love the world of beauty and the ability to give customers the power of a good hair day? If so, we want you on our team!

What does the role involve?

Customer Service:

You will be the first point of contact for ghd Customers and aim to provide best-in-class support with general customer queries, returns, warranty and more aiming to provide a memorable customer service experience.

Communication:

Demonstrates clear, professional, and concise communication across all channels, ensuring customers feel valued and understood while maintaining a positive brand image.

Employee Benefits

25 days holiday a year (pro-rata for part-time positions). Day off to celebrate your birthday Generous discount on ghd products * Reward programs, such as recommend-a-friend bonuses and discretionary incentive schemes