Job Description

An exciting opportunity to join a fast-growing construction, forestry and landscaping supply company. We are an established business trading since 2009, supplying many leading brands within our industry through our website, eBay, Amazon and fully stocked trade counter/showroom.

Join a company with huge opportunities to grow within our business and become a vital cog in delivering excellence. In turn we reward our team members with a competitive salary, bonuses, and develop your career with us.

We strive to outperform and excel against our competition by offering high quality products and services with exceptional customer service and great value for money.

The ideal candidate will be a highly motivated, career driven individual with a flexible attitude who enjoys working as part of a successful team. A good telephone manner and computer literacy are essential. Full training will be provided for the successful applicant.

Responsibilities:
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with customers through various channels, including phone, email, and chat.
- Utilize CRM systems to document customer interactions and update customer information.
- Process customer requests, order tracking, payments, and account enquiries.
- Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.

Experience:
- Previous experience in a customer service role is preferred.
- Strong communication skills, both verbal and written.
- Proficient in using CRM systems.
- Ability to analyze customer needs and provide appropriate solutions.

We offer competitive compensation and benefits packages, including:
- Medical, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Type: Full-time

Pay: 23,000.00-27,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Company events Company pension
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Lancashire, PR7 4AY: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 15/06/2025