Job Description

Job Advert

Customer Service Advisor

The Company

Daimler Buses UK Ltd is a subsidiary of Daimler Truck AG - one of the world's largest commercial vehicle manufacturers. Daimler Buses UK Ltd caters for the UK and Irish markets. Home to four brands, they are the official local supplier of Mercedes-Benz and Setra buses and coaches. They are a small team (80 employees) in a big business, with a family feel and low staff turnover.


They value and respect their people and expect the same in return. If this is an environment that appeals to you, we would like to hear from you.

The Role

Working within a team, your role will be to manage the complete service experience for their Bus and Coach customers, from first contact to vehicle handover and return. You will schedule work to meet their customers' requirements in line with the resource capacity of the workshop. The work orders you will raise are to include full details of the scope of work required to be undertaken by their technicians; therefore, a basic technical knowledge of commercial vehicles would be a great advantage to you.


You will be required to provide costings, estimates, and payment details to customers in advance of any work being undertaken on their vehicles. In cases of warranty claims, you will need to follow the complete warranty process, ensuring that all approvals are in place prior to any work commencing.


Other necessary tasks include general administration as well as retail invoicing when required to support the team.

About You

You will be an experienced customer service professional from a service centre or workshop background (Automotive). Basic technical understanding of commercial vehicles, or automotive knowledge in general. The ability to work in a highly demanding, customer-focused, administrative, process-driven environment. Adept in understanding and using a variety of IT software programs.


You will have the right to work in the UK.

On Offer

:

Salary of up to 36,500 pa. A working week of 39 hours, Monday to Friday, worked between the hours of 7 am and 6 pm. 33 days holiday per year including statutory holidays. Life assurance from day one (4 x basic salary).

o A group personal pension scheme with employer contribution increases, based on length of service. o Private medical insurance.

Access to the Mercedes-Benz car lease scheme. An employee assistance and wellbeing program Recognition of employee milestones. Branded uniform will be provided. A cycle to work scheme. Free onsite parking.

Our Process

When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.