Job Description

:

Your Future Starts Here - Build Your Career at Foundever

Location:

Coventry - CV1 3BH (On site role)

Start Date:

Monday 18th August 2025

Pay:

12.65 P/H - 24,667.50 P/A

Contract:

Permanent - Full time, 37.5 hours per week

Opening Hours:

Fully Flexible between Monday - Friday 08:00 - 18:00

Training:

2 weeks, Monday - Friday 09:00 - 17:30 (Paid)
Go Further with Foundever

Are you looking for a role where you can make a real difference, help people, and develop valuable skills? At

Foundever

, we create

memorable experiences

- not just for our customers, but for every single person who works with us. Our customer service roles offer

stability, career growth, and the opportunity to be part of a team that values you.

As a

global leader in customer experience (CX)

, we work with some of the world's biggest brands, handling

9 million customer interactions every day

. Our

150,000+ team members across 45 countries

are the heart of our success, driven by

our values, award-winning culture, and commitment to personal growth

.
Why Join Foundever?

At Foundever, we believe in investing in

you

. Whether you're looking for a role that offers progression, a great team environment, or the chance to learn something new, we've got you covered.

Be yourself at work

- We celebrate diversity and individuality, making sure everyone feels they belong.

Industry-leading career progression

- 93% of our managers started in frontline roles.

Regular coaching and support

- Your success is our success.

Lifestyle Benefits Programme

- Thousands of discounts on shopping, travel, and more.

Financial Wellbeing Support

- Tools and resources to help you manage your money and plan for the future. What You'll Do

As a

Customer Service Advisor

, you'll be the first point of contact for customers, handling

inbound/outbound calls

and

emails

in a fast-paced

contact centre environment

. You'll provide

support, guidance, and solutions

, ensuring that every customer receives a positive and efficient experience.

Deliver outstanding customer service

by handling a variety of inbound queries.

Listen actively

to customers and identify their needs.

Provide clear and effective solutions

, ensuring first-time resolution where possible.

Work as part of a supportive team

, collaborating to achieve success.

Use computer systems efficiently

to log customer interactions and update information accurately.

Manage multiple conversations confidently

while maintaining professionalism and empathy. What We're Looking For

We're looking for people who:
Have

strong communication skills

(both verbal and written). Are

great listeners

who can understand customer needs. Enjoy

solving problems

and thinking on their feet. Can

stay calm and patient

, even in challenging situations. Are

adaptable and open to feedback

. Have a

positive attitude

and thrive in a team environment.

Comfortable using computer systems

to navigate and process information quickly.

Ambitious? Great!

We love seeing our team grow into leaders. Wellbeing at Foundever

Your wellbeing is our priority, because we know that handling customer interactions, solving problems, and working towards targets can sometimes feel overwhelming. That's why we have a strong focus on looking after you.

Mental Health First Aiders

- Trained colleagues available for confidential support when you need it.

Wellbeing Champions

- A dedicated team committed to ensuring you feel supported every day.

Employee Assistance Programme (EAP)

- Free, 24/7 access to professional advice and counselling.

A workplace that truly values you

- A global and national calendar of wellbeing activities designed to support your mental, emotional, and physical health.

A culture of inclusion and belonging

- We celebrate diversity and encourage you to bring your authentic self to work. At Foundever, we don't just

talk

about wellbeing - we take action, ensuring you have the tools, resources, and support to feel your best both at work and beyond. Ready to Start?

If you're looking for a role where you can

grow, be yourself, and make an impact

,

Foundever is the place for you

.



It's really important you are able to commute to our site so please check the below address before applying:

Earlsdon Park, First Floor 53-55 Butts Road, Coventry, Coventry CV1 3BH

Don't just find a job - build a career with Foundever. Apply today and take the next step.

Watch this video to get a sneak peak of the job in action