Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will play a crucial role in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate will possess strong communication and analytical skills, with experience in PBSA sector.

Main duties will include:

Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including. - Credit control - Reconciling staff expenses - Daily cash and card banking reconciliation - Petty cash reconciliation - Updating booking system with payments received or further charges - Invoice reconciliation and payment request Ordering new office, cleaning and maintenance supplies Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received Perform room viewings for potential new residents Assisting the Assistant Scheme Manager with administrative tasks as required Work with the marketing team to actively promote and explore new marketing avenues Organising social events on site, monitoring social media and updating our social media streams Other Duties Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends Perform and document regular inspections of resident's flats Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around the scheme Work with the marketing team to actively promote and explore new marketing avenues

Experience

Previous experience in a customer service role, preferably within the PBSA sector. Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong analytical skills to assess customer needs and provide tailored solutions. A proactive attitude towards problem-solving and a commitment to delivering high-quality service. If you are passionate about providing outstanding customer support and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time

Pay: 27,048.00 per year

Benefits:

Cycle to work scheme Free parking Health & wellbeing programme On-site parking Sick pay Transport links
Work Location: In person