Customer Service Advisor
Craigavon, NIR, GB, United Kingdom
Job Description
Job Scope:
To manage all aspects of the Customer Service process, from initial customer interaction through to a successful conclusion.
Key Responsibilities
:? Answering all incoming telephone calls and dealing with customer enquiries in a polite, professional manner in line with company Customer Service policy. Messages to be accurately recorded and passed to relevant person in a timely fashion.
? Ensure that all email enquiries are dealt with quickly and effectively in line with company Customer Service policy.
? Manage customer returns and faulty product in line with company Returns policy.
? Manage faulty product in line with company Returns policy
? Ensure product knowledge is fully up to date, so we are offering customers the correct options.
? Monitor progress of all orders. Identify issues in conjunction with internal departments and liaise directly with customers in a timely fashion on any problem orders to get to a satisfactory resolution.
? Managing and replying to all customer service issues received via digital/social channels (eg Trust Pilot/Facebook).
? Managing shop sales and processing telephone orders.
Job Type: Full-time
Pay: From 26,000.00 per year
Benefits:
Store discount
Schedule:
Monday to Friday
Experience:
Customer service: 2 years (required)
Work Location: In person
Application deadline: 28/07/2025
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Job Detail
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Job IdJD3402577
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCraigavon, NIR, GB, United Kingdom
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EducationNot mentioned