Job Description

Company Overview

Pall-Ex is a recognised leader in palletised freight distribution, renowned for its innovative technology and reliable service. As a network of independent hauliers, we are committed to excellence in logistics and supply chain solutions across the UK.

Summary

We are seeking a Customer Service Advisor to join our team in Devon. Based in Willand (EX15), this role is vital in ensuring our customers and network partners receive exceptional support and service, reflecting our company's commitment to operational excellence and customer satisfaction.

Duties include:

Handle all calls in a professional manner, offering solutions and options for the customer where applicable Respond to all emails and Nexus instant messages in a timely manner Daily Reporting to our Customers, communicating any previous day failures or potential issues Maintain a high level of service through both professional communication to all parties and via KPIs Working towards and supporting Company goals, values and objectives. Proactively resolve any potential customer issues Monitoring not sent/ghost freight Generate bespoke customer KPI reports in line with customer expectations for all Corporate Accounts Complaint handling to manage customer expectations and provide efficient solutions

The ideal candidate will have:

Excellent customer service skills to resolve issues in a timely manner Genuine care and ability for problem solving Strong organisation and communication skills Excellent attention to detail Ability to work under pressure Knowledge of logistics or freight distribution is a plus
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic logistics leader, we invite you to bring your talents to Pall-Ex South West Ltd. Join us in shaping the future of freight distribution.

Job Types: Full-time, Permanent

Pay: From 13.50 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person