Job Description

We are looking for a friendly, proactive and professional Customer Service Advisor to join our busy team on the front line. You will be the first point of contact for our tenants, providing support, resolving queries and making a real difference in people's lives every day. You will have excellent communication and problem-solving skills, a positive and proactive attitude, and experience in a fast-paced, multi-platform customer service environment. If you are ready to be part of a team that is committed to consistent excellence in service, we would love to hear from you!

The ability to speak and write in Welsh fluently is essential for this role.

Base:

Hybrid working - Office and Home

Hours:

22.2 per week (Mon, Wed, Thur, Fri)

Closing date:

3rd Awst 2025

Shortlisting date:

4th Awst 2025

We welcome applications from under-represented groups and offer a guaranteed interview scheme for those from minority ethnic groups or have a disability. If you are unable to complete the application online, please contact us on 01495 761018.

As part of the recruitment process, at interview, we may provide candidates the questions 10 minutes prior to the interview.

All of our positions are open to flexible working subject to application through our Flexible Working Policy.

All other staff benefits are detailed on our website, including access to the Local Government and Social Housing Pension Schemes.

We reserve the right to close this vacancy at any time and we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Rydym yn chwilio am Ymgynghorydd Gwasanaeth Cwsmeriaid cyfeillgar, rhagweithiol a phroffesiynol i ymuno a'n tim prysur ar y rheng flaen. Chi fydd y pwynt cyswllt cyntaf i'n tenantiaid, i rhoi cymorth, datrys ymholiadau a gwneud gwahaniaeth go iawn ym mywydau pobl bob dydd. Bydd gennych sgiliau ragorol o ran cyfathrebu a datrys problemau, agwedd gadarnhaol a rhagweithiol, a phrofiad mewn amgylchedd gwasanaeth cwsmeriaid aml-blatfform a chyflym. Os ydych chi'n barod i fod yn rhan o dim sydd wedi ymrwymo i gynnig gwasanaeth rhagorol yn gyson, byddem wrth ein bodd i glywed gennych!

Mae'r gallu i siarad ac ysgrifennu'n rhugl yn Gymraeg yn hanfodol ar gyfer y rol hon.

Lleoliad: Gweithio Hybrid - Cymuned, Swyddfa ac o'r Cartref

Oriau: 22.2aw dydd Llun/Mercher/Iau/Gwener

Dyddiad cau: 3rd Awst 2025

Dyddiad llunio rhestr fer: 4th Awst 2025

Rydym yn croesawu ceisiadau gan grwpiau wedi eu tangynrychioli ac yn cynnig cynllun cyfweliad a warentir i rai o grwpiau ethnig lleiafrifol neu sydd ag anabledd. Os na allwch gwblhau'r ffurflen gais arlein, cysylltwch a ni ar 01495 761118.

Mae pob un o'n swyddi yn agored i weithio'n hyblyg, yn amodol ar wneud cais drwy ein Polisi Gweithio'n Hyblyg.

Manylir holl fuddion eraill staff ar ein gwefan, gan gynnwys manylion Cynlluniau Pensiwn Llywodraeth Leol a Thai Cymdeithasol.

Rydym yn cadw'r hawl i gau'r swydd wag hon ar unrhyw adeg ac rydym yn annog gwneud cais yn gynnar i sicrhau ystyriaeth ar gyfer y swydd hon. Os cewch eich rhoi ar y rhestr fer ar gyfer y swydd, byddwn yn cysylltu gyda chi drwy'r cyfrif ebost a ddefnyddiwyd pan wnaethoch y cais, felly edrychwch ar eich cyfrif yn rheolaidd os gwelwch yn dda.

Job Types: Full-time, Permanent

Pay: 27,556.00-29,006.31 per year

Benefits:

Additional leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay Work from home
Work Location: Hybrid remote in Pontypool NP4 0JJ