Job Description

About the Company

- Ralawise has been established for over 40 years and has become the largest and leading UK distributor of promotional wear and leisure clothing. With a head office in North Wales and operations across Europe, the business offers a diverse range of products and operates within a fast-growing industry.

KEY DUTIES:

Answer inbound calls from customers identifying their needs to maximise orders Deal with customers in a way that achieves the highest level of customer service Make calls to existing customers to promote new deals Accurately input telephone and email orders Manage customer accounts in relation to back orders, shortages and general information Carry out back office administration, ensuring reports are actioned daily and reporting methods are adhered to

REQUIREMENTS:

Previous experience in a telephone based customer service role is required Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up bespoke systems Strong communicator - Excellent Customer Service Self motivated individual with ability to work under pressure Teamwork - a team player who can play an active role in a dynamic team Customer focused/drive to deliver improved customer satisfaction Good organisational skills
Hours - Monday - Friday 9am - 5.30pm

23 days holidays (rising to 25 days), + your birthday off as extra!

Job Types: Full-time, Permanent

Pay: 25,475.00 per year

Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking
Schedule:

Monday to Friday
Application question(s):

Are you happy working onsite 5 days a week 9am - 5.30pm Do you live in a daily commutable distance to CH5 2UA
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Reference ID: CSA