Job Description

Customer Service Advisor

12 Months Fixed Term Contract

Castle Donnington

Competitive Salary plus benefits

Your new Company:

Birlea is a leading furniture importer/wholesaler in the UK who have grown to be one of the largest companies in the furniture sector. Our teams search the world to bring home something a bit different. From traditional classics to the latest contemporary designs, we supply inspiring furniture that is of the highest quality as well as great value for money that we know your customers will love. As a family-run business with over 20 years' experience we always listen and never lose sight of the things that matter.

Located in the heart of the Midlands. As a Customer Service Advisor, you will be working with the Customer Service team to build a positive relationship with our customer base. Ensuring all customer requirements are dealt with in a timely and professional way.

Your main duties will be:

Manage and resolve customer enquiries within a timely manner, taking ownership of the enquiry from start to finish. Accurately recording and updating the information on the Customer service (CRM) system Liaising with customers over email and phone calls. Handling customer complaints professionally. Building positive relationships with our customers Processing orders accurately. Working well within a team and ability to work on your own initiative.
Above is inclusive but not limited to the above tasks.

In Return:

So bet your wondering what's in it for you? Well, you will get the opportunity to work at the biggest upcoming furniture wholesalers in the UK, on a very Competitive salary plus benefits. Furthermore, you will be given creative freedom in exciting department, alongside working with a forward thinking and likeminded team.

Benefits Included:

22 days holiday plus 8 bank holidays. Birthday day-off (after probation service) Automatic enrolment into NEST Workplace Pension (current employer contribution is 3%) HealthShield - health care cash plan (after 6 months service) BrightHR Exchange - (discount portal) Free parking

Experience/Skills Needed:

Experience in similar customer service/administration role

Excellent organisation, accuracy, and attention to detail

Excellent IT skills - Excel/Word etc.

Ability to lead by example

Excellent written and verbal communication skills

What to do now:

If this position is something you think is right for you, Apply now.

Please submit your latest CV.

Job Types: Full-time, Temporary
Contract length: 12 months

Benefits:

Additional leave Casual dress Company events Company pension Employee discount On-site parking Private medical insurance
Work Location: In person