Job Description

Company Overview

SGS Engineering was established in 2003, focusing on delivering high-quality manufactured gas struts with exceptional customer service. With a commitment to quality and rapid delivery, SGS has expanded significantly while maintaining its core values.

Summary

We are seeking a dedicated Customer Service Representative to join our team in the UK. This role is crucial in ensuring our customers receive prompt and effective support, contributing to our mission of delivering high-quality products with excellent service.

Key Responsibilities

Handle high volumes of incoming calls and respond to customer queries via email. Manage logistics, including tracking parcels, liaising with couriers, and resolving delivery issues. Expertly manage and resolve complaints related to damaged goods and service issues. Process all aspects of returns, replacements, and exchanges (authorising, arranging, and processing). Process financial adjustments, including raising credits and issuing refunds. Provide initial troubleshooting and product support (full training provided). Provide cover for the Trade Counter on a rota basis.

Essential Skills & Experience

The ideal candidate will possess:

Minimum 2 years of proven, high-level experience in a customer service environment. Proven experience in effective complaint resolution and conflict management. Exceptional written and verbal communication skills with a proactive, customer-centric approach. Excellent organisational and problem-solving expertise. Strong resilience and flexibility to thrive in a demanding, fast-paced environment. Ability to be a strong team player and quickly assimilate detailed product knowledge

.

Adaptable and keen to learn
Benefits:

Free on site parking Company discounts 23 days holiday (increases each year of service to a maximum of 25 days)
Job Type: Full-time

Schedule:

Monday to Friday 8am to 5pm
Job Types: Full-time, Permanent

Pay: Up to 25,987.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Experience:

Customer service: 2 years (required)
Work Location: In person