Job Description

Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, account questions, and concerns regarding financial services
- Utilize Salesforce CRM system to document customer interactions and update customer information
- Analyze customer needs and recommend appropriate financial products or services
- Resolve customer complaints or issues in a timely and professional manner
- Collaborate with other departments to ensure customer satisfaction Requirements:
- Excellent communication skills, both verbal and written
- Previous experience in a customer service role preferred
- Knowledge of financial services industry is a plus
- Proficient in using Salesforce or similar CRM software
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a focus on accuracy in data entry and documentation This is an exciting opportunity to join our dynamic team and make a positive impact on our customers\' financial well-being. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are passionate about providing exceptional customer service and have the required qualifications, we would love to hear from you. Apply now! Job Type: Part-time
Part-time hours: 8 per week Salary: \xc2\xa315,315.88-\xc2\xa322,897.49 per year Benefits:

• Company events
• Company pension
• Gym membership

Ability to commute/relocate:

• Derry: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person Reference ID: PWP 02