Customer Service Advisor

Dover, Kent, United Kingdom

Job Description

Join a customer-focused team as a customer service advisor in Dover, this is a permanent position working three days from the office.

  • Handle inbound and outbound calls efficiently, providing exceptional customer service.
  • Accurately record and update client information within the system.
  • Assist in resolving queries by offering clear and practical solutions.
  • Work closely with other departments to ensure seamless service delivery.
  • Follow organisational guidelines to maintain confidentiality and compliance.
  • Provide information and support to clients while demonstrating empathy and professionalism.
  • Contribute to team meetings and share insights for improving processes.
  • Maintain a positive and calm approach in high-pressure situations.
Immediate Start AvailablePrevious Customer Service Experience Is Essential
A successful Customer service advisor should have:
  • Previous experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organisational skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using computer systems and databases.
  • A genuine interest in supporting the not-for-profit sector.
The employer is a well-established organisation committed to making a positive impact on the community. They offer a supportive environment and a clear focus on delivering excellent services.
  • Hybrid working options to support work-life balance.
  • A permanent role with opportunities for growth and development.
  • A collaborative and supportive workplace culture.
If you're based in Dover and ready to take on this rewarding role as a customer service advisor, we encourage you to apply today!

Skills Required

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Job Detail

  • Job Id
    JD3854771
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £25,200 per year
  • Employment Status
    Permanent
  • Job Location
    Dover, Kent, United Kingdom
  • Education
    Not mentioned