Customer Service Advisor
Dover, Kent, United Kingdom
Job Description
This exciting role as a Customer Service Advisor providing excellent customer service and support to individuals in need. Based in Dover, you will play an essential part in assisting clients by offering guidance and ensuring their queries are resolved efficiently.
- Respond to inbound calls and emails promptly, providing accurate and helpful information.
- Assist in booking travel
- Offer practical guidance and support to clients based on their individual needs and circumstances.
- Maintain detailed and accurate records of all interactions in the system.
- Work collaboratively with internal teams to ensure clients receive the best possible service.
- Handle information with confidentiality and professionalism.
- Escalate complex cases to the appropriate team or manager when required.
A successful Customer Service Advisor should have:
- Previous experience in a customer service advisor or support role.
- Strong communication skills, both written and verbal.
- Excellent organisational abilities and attention to detail.
- Empathy and a client-focused approach.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Proficiency in using computer systems and databases.
- A commitment to maintaining confidentiality and professionalism.
- Fixed-term contract with the potential for a permanent role.
- Generous holiday allowance and a supportive work environment.
- Convenient location in Dover with access to local amenities.
Skills Required
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Job Detail
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Job IdJD3977136
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£22,500 per year
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Employment StatusFull Time
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Job LocationDover, Kent, United Kingdom
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EducationNot mentioned