Job Description

Role Description

Aquarius is currently recruiting for a

Customer Service Advisor (Night Shift)

based in Dunfermline, with initial training provided during daytime hours.

This position offers flexibility for some remote work and involves delivering high-quality support to customers. Key responsibilities include managing customer inquiries, resolving complaints, processing orders, and updating customer records accurately.

The ideal candidate will demonstrate strong communication skills and a commitment to providing exceptional service while ensuring compliance with company policies and procedures.

Qualifications

Customer-focused Service, Customer Satisfaction, and Customer Support skills Excellent Telephone Manner Strong Customer Service skills Experience in a customer service, call center, or similar role preferred Ability to communicate effectively in writing and verbally Proficient in Microsoft Office High school diploma or equivalent required, additional qualifications in customer service or related fields is a plus

Requirements

1 plus years customer service experience
The ideal candidate will have strong interpersonal and problem-solving abilities, along with a patient and customer-focused approach. A team player who can also work independently, they will be committed to delivering a high standard of service.

Job Type: Permanent

Pay: 12.70 per hour

Expected hours: 16 - 44 per week

Benefits:

Company pension On-site parking Work from home
Ability to commute/relocate:

Dunfermline KY11 8RY: reliably commute or plan to relocate before starting work (required)
Application question(s):

Why do you want to work with Aquarius? What makes you a good fit for the role? What's one skill you'd like to learn or improve and why?
Experience:

Customer service: 1 year (required)
Work Location: Hybrid remote in Dunfermline KY11 8RY