Job Description

We are a successful National organization providing logistics solutions. Part of one of the UK's leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialize in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is 'To be the first choice to deliver every single time. To always be there for our customers and our team'

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

Responsibilities & Objectives

To provide the highest level of services to customer and drivers

To effectively negotiate prices with customers

Receive orders over the telephone and input into the company computer systems

Provide customers with the appropriate logistic solutions for their requirement

Build strong relationship with drivers

Schedule appointments for sales staff to meet prospective customers

To work to deadlines and work independently when required

Communicate effectively and professionally with all levels of staff and clients

Flexible approach required to cover on-call Rota system

To contact businesses by telephone to promote product/services, solicit orders accordingly.

Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

We'll teach you to become an expert, so you book the correct vehicle and man for the job

Qualifications

IT Literate including Microsoft, word, excel and outlook

Written, oral English and Mathematics to GCSE standard

Excel / PowerPoint presentations skills

Experience

Recent experience in a similar role

Strong customer service ethic with negotiation and telesales skills

Excellent verbal and written communication skills

Articulate with a confident phone manner

Good organization skills with the ability to multitask and prioritize workload

Ability to source own leads through research

Job Types: Full-time, Permanent

Pay: 25,400.00-26,000.00 per year

Benefits:

On-site parking
Experience:

Customer service: 1 year (required)
Work Location: In person