Job Description

Grade UE03: 24,729 - 25,804 +15% premium Band

Corporate Services Group, University Sport & Exercise

Full-time: 35hrs per week

Open Ended: Permanent Contract

The Opportunity

Are you passionate about delivering outstanding customer service and creating positive experiences? Join the University of Edinburgh Sport team and help welcome over 1 million visitors each year to our world-class facilities. You will play a key role in engaging with members and contributing to a safe, fun and inclusive sport and fitness environment.


Integral to Sport & Exercise, the Customer Service Advisor plays a key role in promoting a positive, and inclusive culture and member experience. The post holder will demonstrate exemplary customer service and strong organisational skills, delivering a welcoming, efficient and proactive support service to members and guests.


We are seeking to appoint one full-time Customer Service Advisor to support service delivery at the Pleasance Sports Complex. Working a 3 weekly rotating shift pattern consisting of early mornings, evenings and weekends, you will share responsibility with a team of Customer Service Advisors in engaging members, bringing high energy to the role, and showing a genuine commitment to excellent customer care.

Your skills and attributes for success:

A strong customer focused approach, delivering friendly, professional and world class service to a diverse rand of users Confident communication skills across in-person, phone and digital channels, with a pro-active and positive manner Good organisational skills, with the ability to manage day-to-day tasks accurately and efficiently A commercial mindset, with confident in promoting and upselling memberships and merchandise A team oriented approach, contributing positively to a welcoming and inclusive environment.

Click here for a copy of the full job description.

As a valued member of our team, you can expect:

A competitive salary An exciting, positive, creative, challenging and rewarding place to work. To be part of a diverse and vibrant international community. Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

C

hampioning equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.


Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).


The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is

12th January 2026.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.


Interviews will be held

W/c 19

th

January 2026.