Job Description

We are currently seeking an experienced

customer service advisor

to join our team at our state of the art Accident Repair Bodyshop in Edinburgh. A minimum of 2 years Customer Service background is required and experience within a Bodyshop or the Motor Trade is preferred but not necessary as all training will be given on site to the successful applicants.

As a Customer Service advisor, you will be responsible for providing exceptional service and support to our customers. This is an exciting opportunity to work in the Motor industry and contribute to the success of our organization.

Founded in Manchester in 1953, L&I Eaton has grown from a single branch into one of the UK's largest independent vehicle repair groups. Since joining the business in 1986, our owner, Lee Bootle, has expanded our network across Scotland, Northern and Central England, securing partnerships with major UK insurers.

We're trusted by leading brands including Direct Line, Churchill, Aviva, AXA, RSA, Zurich, Hertz, Europcar and more. Why? Because our workmanship is outstanding, our customer service is exceptional, and our teams work in industry-leading facilities with the latest training and technology.

Today, we operate from 11 sites, employ over 300 people and repair more than 20,000 vehicles each year. And we're still growing -- with exciting expansion plans and new repair centres on the horizon.

Join us and be part of a company with a strong heritage, a clear vision, and big ambitions.

Duties

Communicate with customers via phone, email and face to face. Arrange collection and delivery bookings in our diary system. Keep customers up to date with their repairs. Deal with any issues or complaints customers may have. Speak to insurance companies and other third parties on the phone. Maintain a high level of professionalism and empathy when interacting with customers Carry out customer feedback calls to ensure they are satisfied with the service provided.

Skills

Excellent communication skills, both verbal and written Strong problem solving skills with the ability to identify customer needs and provide effective solutions Great organisational skills Able to work as part of a team Ability to use and adapt to different computer systems Manage to work in a busy fast paced environment
If you are a dedicated individual with exceptional communication skills and a passion for providing excellent customer service, we would love to hear from you.

Please note that only shortlisted candidates will be contacted. Thank you for your interest in this position.

Job Type: Full-time

Pay: 12.21-12.71 per hour

Benefits:

Canteen Company events Company pension Employee discount Life insurance
Experience:

Customer service: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person