Job Description

Summary:

Are you looking for a new opportunity that fits with other commitments?




Are you someone who is highly motivated and enjoys working towards goals?




If so, this is an opportunity that you won't want to miss...




We understand that people often have other commitments in addition to work, so we offer part-time positions with flexible hours. You must be able to work at least 17 hours each week. This can be spread across a minimum of 3 evenings per week 17:00 - 21:00 and working each Saturday 08:00 - 13:00.




You would need to be able to join our induction programme which runs from Tuesday 9th September for the first 6 weeks between 17:00 - 21:00 Tuesday to Friday and Saturday 08:00 - 13:00. You would then move to part time evening/Saturday hours once your training has been completed with fixed shift patterns - days to be agreed.




This role is a target driven role with lots of variety. Responsibilities include assisting customers with water bills, refunds, payment plans, and change of occupier, as well as addressing issues with water supply. Previous experience is preferred but not required. We provide full training, coaching, and support to help you succeed. After training there will be the opportunity to support our digital team.




Our call centre offers a competitive environment with various opportunities for involvement, such as competitions, prizes, team events, and volunteering days. There are also chances for career growth, as many of our managers began as Customer Service Advisors. Join now to build a successful career and help our Customer Service team thrive.

Main responsibilities:

Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

You'll need:

Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent). Live within a commutable distance to Snodland Kent. You will be onsite for your induction training and settling in period, after there will be the opportunity to work from home mid week and have a mandatory team day in the office every Saturday. Commitment to providing excellent customer service. Dedication to finding the best solutions to problems. Have the drive to exceed targets Excellent computer abilities. Outstanding writing and vocal communication abilities.

It will be a bonus if you have:

Skills / Qualifications / Experience

Previous customer service / call centre experience would be advantageous.


Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you've been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

24810.54 pro rota extra 3000 on average and 6300 in total - pro rota