Job Description

Job Specifics

Location: 3 Stanton Court, Stirling Road, South Marston Business Park, Swindon, Wiltshire, SN3 4YH.

Please note this position is not remote or hybrid.

Shifts:

2x weekday evenings: 6pm - 12am

(choice of Monday, Tuesday, Wednesday or Thursday)

Sundays: 10am - 6pm

There are also opportunities to pick up overtime covering annual leave on other shifts all throughout the week (daytime and evening).

Age: 18+
Pay: 12.60 per hour / 24,570 pro rata (at 37.5hrs)

About ZPos Ltd

ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.

What We Want

We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.

About The Role

Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.

Main Responsibilities

Notifying restaurants by telephone with outstanding orders Helping customers order their meal via live chat Provide customer service for clients calling into the office Performing general administration duties

Required Skills & Attributes

Excellent ability to multitask in a fast-paced environment Patient Proactive Good with computers Extremely diligent Polite telephone manner Confident personality Excellent written and communication skills Reliable

Required Experience

At least one year in a customer service role, ideally within an office setting.

Required Education

Minimum of 7 GCSEs, with A-C grades in Maths and English.

What we offer

Competitive salary with opportunity for growth. 31 paid holiday days (includes Bank Holidays). Birthday day off. Health cash plan. Employee benefits platform (including Cyclescheme and shopping discounts) Staff discounts at our other brands (including a coffee shop). Free soft drinks, coffee, tea, and fruit. Free on-site parking. State of the art offices. Paid volunteering days. Birthday gift allowance. Pension plan for eligible candidates.
Loyalty rewards for time spent with ZPos Ltd.

Job Type: Permanent

Pay: 12.60 per hour

Benefits:

Company events Company pension Free parking On-site parking
Application question(s):

Do you have at least 1 year of office-based customer service experience? Do hold a valid UK driving licence? Please briefly explain why you are applying for this role. Are you based in, or very close to Swindon?
Work Location: In person