Job Description

Job Title: Customer Service Agent - Full Time, Permanent
Location: Exeter
Salary: 26,733 per annum
About the Company
gap personnel Exeter is working in partnership with a fantastic client based in Exeter who is looking to recruit a Customer Service Agent on a permanent basis. This is an exciting opportunity to join a well-established and growing business that truly values its people.
The Role
As a Customer Service Agent, you will play a key role in delivering exceptional service to customers. You'll be handling enquiries, processing requests, and supporting colleagues to ensure smooth operations. This is a permanent, full-time position offering stability and career growth.
Key Responsibilities:

• Respond to customer enquiries by phone and email in a professional and timely manner
• Provide accurate information and support to clients
• Process orders, bookings, and service requests
• Maintain records and update internal systems
• Work closely with other teams to deliver excellent customer service

What We're Looking For:

• Previous customer service experience (desirable but not essential - full training provided)
• Strong communication and listening skills
• Ability to remain calm and professional under pressure
• High attention to detail and good organisational skills
• A positive, proactive approach and team-player mentality

What's on Offer:

• Full-time, permanent role (Monday to Friday)
• Salary: 26,733 per annum
• 28 days holiday (including bank holidays)
• Company pension scheme
• Supportive and friendly working environment
• Opportunities for ongoing training and development

How to Apply
If you're enthusiastic, customer-focused, and looking for a permanent opportunity in Exeter, we would love to hear from you.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our

Skills Required