Job Description

Job Overview

As a Customer Service Representative you'll will be responsible for providing great service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with our products or services. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a commitment to delivering high-quality service.

Responsibilities

Respond promptly and professionally to customer enquiries from across the world via phone, email, live chat, and Whatsapp using our industry-leading communications platform Resolve customer complaints and issues effectively and with authenticity. Maintain a detailed record of customer interactions, transactions, and feedback. Once trained, provide product/service information and guidance, including troubleshooting, instructions, and suggestions. Process orders, returns, and exchanges accurately and promptly. Collaborate with other departments (e.g., sales, technical support) to address more complex customer issues. Escalate unresolved issues to the appropriate team or management. Gain an in-depth knowledge of company products, services, and policies to effectively assist customers (we know this may take a while, but as long as you are interested and willing to learn, we'll get you there!). Meet or exceed our performance metrics, for response times, customer satisfaction, and issue resolution rates.

Skills

Respond promptly and professionally to customer enquiries from across the world via phone, email, live chat, and Whatsapp using our industry-leading communications platform Resolve customer complaints and issues effectively and with authenticity. Maintain a detailed record of customer interactions, transactions, and feedback. Once trained, provide product/service information and guidance, including troubleshooting, instructions, and suggestions. Process orders, returns, and exchanges accurately and promptly. Collaborate with other departments (e.g., sales, technical support) to address more complex customer issues. Escalate unresolved issues to the appropriate team or management. Gain an in-depth knowledge of company products, services, and policies to effectively assist customers (we know this may take a while, but as long as you are interested and willing to learn, we'll get you there!). Meet or exceed our performance metrics, for response times, customer satisfaction, and issue resolution rates.

Additional Requirements:

Ability to work in a fast-paced environment.

Benefits:

A casual and friendly department. Opportunities for career growth and development. Flex-time working.
Job Type: Full-time

Pay: 24,500.00-28,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Flexitime Free parking Health & wellbeing programme On-site gym On-site parking Sick pay
Ability to commute/relocate:

Exeter EX5 1EW: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person