Job Description

Muller UK & Ireland is wholly owned by Unternehmensgruppe Theo Muller which employs over 31,000 people throughout Europe. In the UK, Muller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Muller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Muller UK & Ireland includes:
Muller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.
Muller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Muller moments for its consumers. It is responsible for major brands like Muller Corner, Mullerlight, Muller Bliss, Muller Rice, FRijj and Muller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.
Join Muller UK & Ireland as a Customer Service Advisor (fixed term contract)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively? Muller UK & Ireland is looking for a Customer Service Advisor (Full-Time) for a fixed term contact, to join our dedicated team in East Kilbride.
As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
? Hours: 27.5 per week
? Shift Pattern: 5 days over 7
Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaint.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Muller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

Ready to make a difference?
If you have the skills and experience to thrive in this role, we'd love to hear from you. Apply today and be part of our journey!
#pinksquid
Contact Details:
F.A.O. UK Recruitment, Muller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

Skills Required