Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, input bookings onto the system and ensure a positive experience to retain the customer base we already have in place.

Duties

Respond promptly to customer inquiries via phone, email, and live chat. Provide accurate information regarding products and services offered. Analyse customer needs and recommend appropriate solutions. Maintain detailed records of customer interactions in Salesforce. Collaborate with other departments to resolve complex issues efficiently. Follow up with customers to ensure satisfaction and address any further concerns. Stay updated on product knowledge and industry trends to provide informed assistance.

Skills

Experience in motor trade is preferred but not essential. Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively. Proficiency in word and excel documents desirable Analytical mindset with the ability to assess customer needs and provide tailored solutions. Excellent problem-solving abilities and a proactive approach to customer service. Ability to work well under pressure while maintaining a positive attitude.
If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: 12.50-13.50 per hour

Expected hours: 42.5 per week

Benefits:

Canteen Company pension Employee discount Free parking On-site parking
Work Location: In person

Reference ID: Customer service advisor
Expected start date: 21/07/2025