Job Description

Customer Services Advisor

26,780 per annum plus annual performance bonus and fantastic benefits

40 hours per week, with rotational weekends, based on-site

Take a look at our products

Take a look at our website

Our Customer Services Advisors

Are you passionate about providing

exceptional service for customers?

Join our dedicated Customer Service team at The Newt in Somerset and play a vital role in supporting our

retail channels

. From assisting with product enquiries to processing orders and refunds, you'll ensure every interaction leaves a positive and lasting impression.

Key Responsibilities:

Respond to customer enquiries via telephone and email. Assist customers in placing new orders, tracking existing ones and managing returns and refunds Share your expertise on our products offering substitution and complementary recommendations to enhance the customer experience and drive sales. Collaborate with various departments in the Commerce division to provide accurate and timely information. Help improve our customer support systems by contributing to the development of our Support Knowledge Base, scripts, and other documentation.

What we can offer

A positive workplace environment with opportunities to develop both personally and professionally.

Stay in shape

with complimentary use of our gym and wellbeing classes Look after your wellbeing with complimentary access to our

Spa and swimming pool

s and our exclusive benefit of 50% off Spa Treatments. Enjoy shopping in both our shops on estate and online with

30% discount for all our colleagues

and free delivery for any online purchases. Discover

exclusive perks

with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants. Complimentary

garden membership

for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan

Complimentary

meal whilst on shift, created

using fresh produce

from our estate by our dedicated staff food chefs

We value your hard work

and recognise your achievements through our colleague recognition programme

"Newt Awards"

with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.

Support

from our

Employee Assistance Programme

for both yourself and your family A team that knows how to have fun with

monthly team activities and Estate-wide team events

Access your earnings

at anytime with Wagestream, with access to

nationwide brand discounts

Up to 30 days annual leave each year for our full-time team

What we're looking for

Previous customer service experience is desirable Excellent verbal and written communication skills Excellent active listening skills, with the ability to remain calm under pressure Comfortable with technology when navigating software systems, emails and social media

Where you'll be working - Our Customer Service Team

Based at Avalon Farm, with the rest of out online retail team, our customer service team are the key connector between our customers and our warehouse. They ensure everyone who orders from The Newt in Somerset experiences the same high-level of customer satisfaction.

Who are we - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.