Job Description

We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Gatwick Coach Station.
The shifts for this onsite position will be 38 hours split into 12 hour shifts.
Shifts will be 3 on, 3 off alternating between 06:50 - 18:15 and 08:35 - 20:00
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Gatwick Coach Station, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
Successful applications will be invited to attend an onsite interview on Friday 10th October
What you'll do...

• Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
• Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
• Proactively look for opportunities to up-sell National Express services and products
• Provide support and assistance to customers, colleagues and driver teams
• Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
• Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
• Ensure established safe working processes are adhered to at all times
• Promote a cohesive, empowered and engaged working environment

What you'll need...

• English language skills
• Experience of front-line customer service in a fast paced environment
• Positive attitude to customer service and personal development
• Ability to work in a team or independently on your own initiative
• Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
• The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment...

• Free Coach travel for yourself on the National Express network
• Complimentary coach travel for a Nominated Person
• A free smart comfortable uniform
• A company pension
• Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
• Private online GP service
• Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
• Endless opportunities for progression within the business

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.
We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We may close applications early if we receive a high volume of interest, so don't delay - apply today!
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Skills Required