Job Description

The L&I Eaton story began in Manchester with a single branch in 1953 by Lawrence & Elizabeth Eaton. For over 50 years, L&I Eaton developed a reputation for quality workmanship, before being acquired by Lee Bootle in 1986. Since the acquisition, Lee successfully secured contracts with a number of major UK work providers and has expanded the L&I Eaton network throughout Scotland, Northern & Central England.

We are one of the largest independent Vehicle Repairers in the UK, getting cars repaired and back on the road fast, whatever the weather! We are approved repairers for some of the most high-profile Insurers in the country. These include brands such as Direct Line, Churchill, Aviva, More Than, AXA, RSA, Zurich, NARG, Hertz, Europcar and many more.

Why do so many insurance companies come to us? Our workmanship is second to none, we deliver exceptional customer service, repair vehicles in our Industry leading facilities and ensure our staff are up to date with the latest training. We listen to what the customer wants and deliver on their requirements. It's a part our ethos, it's our vision -

To become the leading accident repair group delivering high quality repair, customer excellence and innovative solutions to the accident repair industry

.

To date, we have operations in 11 locations, employ over 300 staff and repair over 20,000 vehicles annually. But we are just getting started - we aim to continue our growth exponentially, and hope to be opening a repair centre near you sometime soon.

We are currently seeking an experienced

customer service advisor

to join our team at our state of the art Accident Repair Bodyshop in

Glasgow/East Kilbride

. A minimum of 2 years Customer Service background is required and experience within a Bodyshop or the Motor Trade is preferred but not necessary as all training will be given on site to the successful applicants.

As a Customer Service advisor, you will be responsible for providing exceptional service and support to our customers. This is an exciting opportunity to work in the Motor industry and contribute to the success of our organization.

Duties

Communicate with customers via phone, email and face to face. Arrange collection and delivery bookings in our diary system. Keep customers up to date with their repairs. Deal with any issues or complaints customers may have. Speak to insurance companies and other third parties on the phone. Maintain a high level of professionalism and empathy when interacting with customers Carry out customer feedback calls to ensure they are satisfied with the service provided.

Skills

Excellent communication skills, both verbal and written Strong problem solving skills with the ability to identify customer needs and provide effective solutions Great organisational skills Able to work as part of a team Ability to use and adapt to different computer systems Manage to work in a busy fast paced environment
If you are a dedicated individual with exceptional communication skills and a passion for providing excellent customer service, we would love to hear from you.

Please note that only shortlisted candidates will be contacted. Thank you for your interest in this position.

Job Type: Full-time

Pay: From 12.50 per hour

Benefits:

Company events Company pension Employee discount Life insurance Private medical insurance Store discount
Schedule:

8 hour shift Day shift Monday to Friday Overtime Weekend availability
Experience:

Customer service: 3 years (required)
Work Location: In person