Job Description

Job description

Unineed Limited

is one of the fastest-growing cross-border e-commerce platforms, powered by our bespoke system

Xtopus

, which enables seamless global sales through major digital marketing channels. Specialising in beauty and lifestyle, we currently serve customers in over 150 countries from fulfilment centres in

Glasgow

,

China

,

Texas

and

Spain

.

As a team of young entrepreneurs with a bold vision, our mission is to become the

industry leader in cross-border e-commerce

within the next 10 years, and a

global leader in 20

. We're on the lookout for talented individuals who share our ambition and drive.

We're now hiring a

Customer Service Advisor

to join our dynamic and growing team in Glasgow.

As a contact for our customers, the successful applicant would be able to handle a wide range of queries and would be expected to deal with these in a professional manner. You will work closely with the Customer Service Manager to ensure outstanding service is delivered to every customer from worldwide.

Primary Duties include

but are not limited to:

Respond customer enquiries across multiple channels (email, phone, live chat), delivering top-tier support. Build and maintain positive relationships with customers to drive retention and satisfaction. Reporting and KPIs recording. Stay informed about our products, services, policies, and international shipping regulations. Investigate and resolve order or delivery issues efficiently and professionally. Work closely with couriers and logistics teams to ensure timely resolutions. Accurately record and report customer feedback to help us improve. Collaborate with the Customer Service Manager and wider team to uphold service excellence. Support additional departments when required--everyone pitches in!

Skills required:

You need to be a visionary and understand Unineed's long-term Global Vison You need to have strong leadership skills You need to be a People Person Excellent communication skills (written and verbal) Able to work as part of a team IT competent Attention to detail and accuracy in the workplace Ability to identify, investigate and solve problems under pressure Possess strong organisational and multi - tasking skills Able to demonstrate judgment, tact and diplomacy always Product knowledge of skincare, cosmetics and fashion accessories would be beneficial.
Beyond the areas listed above, a successful candidate will be expected to roll up their sleeves and assist in other areas of the business as required.

.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Education:

Bachelor's (preferred)
Work Location: In person

Reference ID: Customer Service