Job Description

Are you based in the

Glasgow

area? Do you have a passion for working with people?

Jewson Partnership Solutions (JPS)

,

who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities , is on the hunt for a

Customer Service Advisor

who's as passionate about great service as we are.


We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 3 3 days of holiday (inclusive of bank holidays)


Hours - 7. 00 - 5.00 Monday to Friday


Are you based in the

Glasgow

area? Do you have a passion for working with people?

Jewson Partnership Solutions (JPS)

,

who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities , is on the hunt for a

Customer Service Advisor

who's as passionate about great service as we are.


We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 3 3 days of holiday (inclusive of bank holidays)


Hours - 7. 00 - 5.00 Monday to Friday


Key Responsibilities


Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice. Operatives should never leave without material required to do the job or the relevant material being placed on order. As above if knowledge of certain products/trades is required, this should be sought from manufacturers/relevant staff. ("Don't stock that, don't know, don't sell that" are banned phrases) Operatives queries may come via several formats: telephone, email and via AVAIL app software and need to be actioned in a timely manner as per each customer contract. Have a proactive attitude toward sourcing of material, EG supplier lead time 4 weeks, available online next day to ensure completion of customer works in a timely manner. Developing new customer accounts and lapsed accounts Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly Ensuring all customer orders are fulfilled in a timely fashion Supporting all Company initiatives Following plans to continuously improve customer experience Understanding local market issues and communicate to Manager to support sales growth plans Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
What's in it for you?


Retirement Savings Plan (Pension) - with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare + Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme - launching soon! Required Skills and Experience


Previous industry experience preferred but not essential Experience in a customer facing environment Passion for working with people A positive can-do attitude About us



At

JPS

, we're proud to be part of

STARK

Building Materials UK

and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.



If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!