Job Description

Overview

You will be based in our new Kitchen and Bathroom Showroom at St George's Cross, Glasgow. (Underground station close by, but no allocated parking)

Previous Kitchen and Bathroom Experience is preferred.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication and analytical skills, along with experience in home improvements and familiarity with Salesforce. Your ability to engage with customers and resolve their queries efficiently will contribute significantly to our company's success.

Duties

Respond to customer enquiries in person and via phone, email, and live chat in a timely and professional manner. Utilise Salesforce to manage customer interactions and maintain accurate records of communications. Assist customers with financial service-related questions, providing clear explanations and solutions. Analyse customer feedback and data to identify trends and areas for improvement in service delivery. Collaborate with team members to enhance customer satisfaction and streamline processes. Participate in training sessions to stay updated on product knowledge and service protocols.

Requirements

Proven experience in a customer service role, preferably within the home improvement sector. Proficiency in Salesforce or similar CRM systems is highly desirable. Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Strong analytical skills, enabling you to assess situations quickly and make informed decisions. A positive attitude with a commitment to delivering outstanding customer experiences. Ability to work well under pressure while maintaining attention to detail. Join us in providing exceptional service that makes a difference!
Job Type: Full-time

Pay: 13.00-15.00 per hour

Experience:

Home improvement: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person