Job Description

Job Category: Customer Service/Contact Centre
Degree Level: None
:
Proposed Interview Date: 16 & 17 June 2025
Closing Date: Wednesday 4 June 2025
Contract Type: Permanent & Temporary (until 31 January 2027) Multiple Vacancies Available
Salary: FC4 xc2xa324,890.91 - xc2xa327,087.17 per year (Pro Rata)
Working Pattern Various hours available
Location Glenrothes, Kirkcaldy, Cupar
Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumxc3xa9'. Your Supporting Statement must not be a CV. More information is available on our Career site at
Job Details
Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses.
There are positions available within our Customer Service Centres in Glenrothes, Kirkcaldy and Cupar and Customer Service Advisor position within the Travel Team, which is based at Fife House, Glenrothes.
A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.
The Person

• You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers.
• You should have good literacy and numeracy skills, as well as attention to detail and accuracy.
• Experience of prioritising workloads and managing time is essential.
• You should display a positive, pro-active approach and a commitment to continuous development as part of your role.
• You should be able to work on your own or as a part of a team.
• Also desirable is a knowledge of a wide range of Council services and related public services.
• You must have the ability to use multiple IT systems and have excellent administration skills

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.
Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our

behaviour framework for more information. * Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

• Directorate Information -
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial
• Alternative Formats - Job information can be made available in alternative formats, to make a request please email:

We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.
For more information, please contact: Jo-Anne Valente, Joanne.Valente@fife.gov.uk