Job Description

About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you\xe2\x80\x99re close but not an exact match, we encourage you to apply. We\xe2\x80\x99d be thrilled to receive applications from exceptional individuals like yourself.


Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you\'ll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND. Overview:
Customer Service Advisor
Based our office in either Hadleigh or Ipswich, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team.
*No experience required and full training will be given* Responsibilities:
Primary Responsibilities:

• Answering customer enquiries over the telephone
• Communicating with customers regarding their insurance policy
• Entering customers\xe2\x80\x99 information onto internal system.
• To accept telephone calls from prospective clients and explain terms and conditions of policies before quoting premium. Take all details and offer the best policy suitable for their needs
• Keeping records and sending out renewal letters to agents on our products when requested
• To screen clients with pre-existing medical conditions via the Medical Screening System and either accept or decline cover for the medical condition, and then process accordingly
• Handling and escalate complaints to relevant team members where necessary
• Assisting the administration team with general duties, e.g. Opening post, sending out documents, scanning, processing customer emails.

Qualifications:
Essential Skills:
Full training will be given, however a background in one of the following fields maybe an advantage:

• Office administration,
• Call centre environment,
• Customer service,
• Insurance

We are looking for a passionate customer focused individuals who are keen to work in a customer service environment and be part of a growing company. This role has the potential to move through the company and into our growing claims department.


Why CSA Ltd?
CSA Ltd are a specialist independent Third Party Administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority. For over 30 years CSA Ltd have been providing bespoke services for some of the UK\xe2\x80\x99s largest insurers, underwriting agencies & brokers. CSA Ltd is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand. This is what makes us one of the market-leading claims handlers and customer service providers.
We are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.
By joining CSA Ltd, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.


What can CSA Ltd offer you:

• 
  
  • Fully funded Qualifications, and Learning and Development Courses
  • 25 Days Annual Leave, Plus Bank Holidays
  • Pension Package
  • Subsidised Gym Membership
  • Life Assurance
  • Group Income Protection
  • Season Ticket Loans
  • Gallagher Benefits Choice Portal
  • Employee Stock Purchase Plan

Additional Information:
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.


We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don\xe2\x80\x99t worry, we\xe2\x80\x99re here to help, however, we can only do this if you let us know.


Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you\xe2\x80\x99d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


If this sounds like somewhere you\xe2\x80\x99d like to join, we\'d love to hear from you!