Job Description

Application closing date
28/09/2025
Location
Halifax
Salary
Scale 3/4, SCP 5-11, 25,583 - 28,142 per annum
Package
37 hours per week (Monday - Friday 9am - 5pm), permanent
Job category/type
Council

Job description

Post Ref: CC579

Please note: Internal at risk or redeployee applicants will be seen in the first instance.





Are you a people person who thrives in a fast-paced environment?





We're looking for a friendly, enthusiastic, and customer-focused superstar to join our busy and supportive Customer First team.

You'll

be:

o The first point of contact for customers - helping, guiding, and solving problems.



Handling high volumes of calls and enquiries (some can be complex - but that's where you shine).


Growing your skills with full training to confidently handle phone calls and the possibility of Live chat, email, and social media queries.

What You'll Bring:

Fantastic communication skills with the ability to adapt your style to every customer.


Problem solving skills and the ability to quickly identify needs.


Tech confidence - strong Microsoft Office skills and the ability to learn new systems fast.


Organisation and multitasking skills, accuracy matters here.


A genuine passion for delivering excellent service.


NVQ Level 2 in Customer Service or equivalent experience of working within a customer focused environment.




You will be required to work from a designated Council office and from home.





As well as flexible working arrangements, employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.





Your comprehensive induction and training programme will be in person at our Halifax Town Centre Office.





Candidates must evidence how they meet the essential criteria in the Role Profile in their supporting statement on the application.





We may utilise digital interview methods.

Closing Date: 28th September 2025

Interview Date: 9th and 10th October 2025

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.







On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.





Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.





For support on your application please read our Application Booklet or visit our Employment Hub.