Job Description

Position Summary:

The

Car Dealer Customer Service Advisor

is a customer-focused role that involves assisting clients with inquiries, resolving concerns, and ensuring that customers receive a seamless experience throughout their journey with our dealership. From sales inquiries to after-sales support, this position plays a key part in fostering long-term relationships with our customers and ensuring they are happy with both their vehicle purchase and ongoing service.

Key Responsibilities:

Customer Interaction:

Greet customers in a friendly, professional manner and provide assistance with product information, services, and general inquiries, either in person, over the phone, or via email.

Sales Support:

Assist customers with selecting the right vehicle by answering questions, explaining features and benefits, and offering test drives. Provide information on financing options and promotions.

Issue Resolution:

Handle customer complaints and concerns in a professional and calm manner. Work with other departments to resolve issues in a timely fashion, ensuring customer satisfaction.

Customer Feedback:

Collect and record customer feedback to help improve services and identify areas for improvement. Follow up on customer surveys and reviews.

Collaborate with Sales and Service Teams:

Communicate customer needs and concerns to the sales and service teams to ensure coordinated, efficient, and high-quality service.

Administrative Tasks:

Assist with processing paperwork related to sales, service, and warranty claims. Ensure customer documentation is complete and accurate.

General Dealership Support:

Assist other departments as needed, including during high-traffic times

Qualifications:

Previous experience in customer service, automotive sales, or a similar role is highly preferred. Excellent communication skills, both verbal and written, with the ability to engage customers in a positive and professional manner. Strong problem-solving skills with the ability to remain calm and efficient in stressful situations. Ability to multitask, prioritize, and work effectively in a fast-paced environment. Knowledge of automotive products, services, and industry trends is a plus. Strong attention to detail and organizational skills. Ability to work flexible hours, including weekends or evenings, as needed.

Personal Characteristics:

Strong customer service orientation with a passion for helping people. Empathetic and patient, with a genuine desire to resolve customer issues and ensure satisfaction. Friendly, approachable, and professional demeanor. Excellent listening skills and the ability to communicate clearly and effectively. Self-motivated, with the ability to work independently and as part of a team.
Job Type: Full-time

Pay: 24,420.00-25,324.17 per year

Work Location: In person