Job Description

Our client, a reputable company in the technology and telecommunications sector, is currently seeking a Customer Service Advisor to join their mobile telecommunications team in Lee on the Solent.
Key Responsibilities:

• Handle inbound and outbound customer enquiries via phone, email and ticket systems
• Assist customers with mobile plans, billing queries, upgrades, device troubleshooting, and account management
• Resolve issues efficiently while maintaining high levels of customer satisfaction
• Clearly explain mobile products, tariffs, data usage, roaming, and network services
• Identify opportunities to retain customers and promote relevant products or services where appropriate
• Accurately update customer records and document interactions using internal systems
• Follow company policies, compliance requirements, and data protection guidelines
• Work collaboratively with team members and escalate complex issues when required

Job Requirements:

• Previous experience in customer service, call centre, or retail (telecoms experience is preferable but not essential)
• Strong communication skills with the ability to explain technical information clearly
• Confident using computer systems and learning new software quickly
• Problem-solving mindset with a calm, professional approach
• Ability to manage multiple tasks in a fast-paced environment
• Good attention to detail and organisational skills

Benefits:

• Competitive salary
• Full-time position with a supportive work schedule (Monday to Thursday 9-5, Friday 9-4:30)
• Opportunities for professional development and training
• Positive and collaborative work environment
• Employee benefits package

If you possess a customer-focused approach and are keen to join a dynamic team in the telecommunications industry, we would love to hear from you. Apply now to become a valued Customer Service Advisor with our client in Lee on the Solent.

Skills Required