Job Description

About us

Curzon Point Limited is a student accommodation in Hatfield. We are professional, agile, customer-centric, and our goal is to maintain a safe and comfortable environment for residents.

Our work environment includes:

Relaxed atmosphere Smart casual work attire Safe work environment Lively atmosphere

Customer Service Advisor - Student Accommodation

Hatfield | 6-Month Contract (potential to go permanent) | 9am-5pm, Mon-Fri
Visa sponsorship not available - applicants must have the right to work in the UK

We're looking for a

friendly, proactive Customer Service Advisor

to join our team at Curzon Point. You'll be the first point of contact for our residents, ensuring they feel at home from day one.

Key Responsibilities:

Welcome students and support move-in/move-out. Handle queries, maintenance requests, and inspections. Manage social media content (TikTok, Instagram, Facebook). Support lettings, viewings, and occupancy targets. Organise student events and community activities. Liaise with maintenance/cleaning teams.

What we're looking for:

1+ year of customer service experience. Confident communicator with problem-solving skills. Organised, creative, and social-media savvy. Team player, able to use basic IT systems. Based in or near Hatfield.

What we offer:

25 days holiday + bank holidays. Supportive, friendly team. Creative freedom with events and social media. Varied role across customer service, marketing & property.

How to apply:

Send your CV + a 1-minute video (intro, great customer service example, why you'd be a fit) to

krizia@studentbase.co.uk

with the subject: Customer Service Advisor - [Your Name].

It's not mandatory, but we highly recommend completing this free personality test and bringing the

results to discuss during your interview: https://www.16personalities.com/free-personality-test

Job Type: Permanent

Pay: 12.21-14.00 per hour

Benefits:

Company pension Free parking On-site parking Sick pay
Ability to commute/relocate:

Hatfield AL10 0LU: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 26/08/2025